I write letters

Dear Cingular:

Q2:Please enter your phone question below:
A2: A recent USAToday article indicated that ATT, Verizon, and BellSouth
turned over to the NSA their databases of calling information regarding
their customers.
I am deeply concerned about the possibility that Cingular was involved
in this unethical and possibly illegal transaction.
If Cingular did not turn over information to government agencies, I
would like some reassurance that you will not at some future time accede
to government demands for personal information without a warrant or my
consent.

Two clicks of the form email button:

Dear ...

Thank you for taking the time to e-mail Cingular Wireless regarding
protecting your personal information. I am happy to help you with your
inquiry.

Protecting customer information is of the utmost priority to Cingular.
We have a variety of measures in place to protect unauthorized access to
customer information, and we also train our customer care
representatives to be alert for anyone who tries to improperly coax
information out of them.

While the above refers to individuals that attempt to access the
information on your account without authorization, Cingular Wireless
does not comment on national security matters. We are committed to
protecting customer privacy, and we assist law enforcement in strict
accordance with the law.

I hope that the information provided has been helpful and has resolved
all of your questions. If you need further assistance, feel free to
reply to this e-mail or contact customer service at 1-800-331-0500 or
611 from your Cingular Wireless phone.

I encourage you to visit our web site (www.cingular.com) often to view
current and previous monthly statements, make payments and to shop for
new product and service offerings. Thank you for allowing Cingular
Wireless to serve as your wireless company. We will do our best to
ensure that your wireless experience is a success.

Sincerely,

Cindy Knight
Cingular Wireless
Online Customer Care Professional

That would be "yes." and "f--- you."